Technical

Can I watch the streams from a Smart TV browser?
This is prohibited by EFL rules.  You can connect your laptop to your TV via a HDMI cable and use it this way. 
Wed, 20 Jan, 2021 at 3:41 PM
Can you Chromecast the streams from mobile?
Unfortunately not, casting of any variety is prohibited under EFL regulations.
Wed, 20 Jan, 2021 at 3:41 PM
How do I get a refund?
Refunds can only be issued for those who have reported a technical issue DURING THE GAME and it proves to be a fault of our providers and cannot be rectifie...
Wed, 20 Jan, 2021 at 4:27 PM
I have purchased my streaming pass but I'm not getting the WATCH NOW button?
Firstly, if you have purchased your stream once, DO NOT purchase again.  You need to be logged in to your account to get access to the matches you have ...
Wed, 20 Jan, 2021 at 3:36 PM
I've forgotten my username/password…
If you've forgotten your username and/or password then please click on the relevant links on the login screen. If you have any further queries, please ...
Wed, 20 Jan, 2021 at 4:29 PM
I’m having issues with my video or audio feed. What can I do?
During the game, please report your technical issues to Bournemouthtvsupport@streamamg.com who can investigate whether there is a problem with the broadcast...
Wed, 20 Jan, 2021 at 4:26 PM
I’m receiving a “media not found” message
The live video or audio commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact vi...
Wed, 20 Jan, 2021 at 4:28 PM
My feed keeps buffering. What’s wrong?
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net. Test your downloa...
Wed, 20 Jan, 2021 at 4:28 PM
What are the internet connection requirements?
You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding ...
Wed, 20 Jan, 2021 at 4:26 PM
What are the system requirements?
Your device needs to comply with the following minimum system requirements: Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz o...
Wed, 20 Jan, 2021 at 4:25 PM